We believe in offering the very best - Value, Quality, and Service. You may return unused items for a refund (minus 10-20% restocking fee) or exchange used items within 30 days from the date of purchase. Air filters MUST be in original plastic sealed bag. Custom orders may not be returned unless defective. Shipping charges are not refundable.
Returns on Used/Installed parts:
Returns on used parts will be accepted within 30 days of the date purchased and will have a 25% restocking (if applicable) fee. Used air filters and breathers will not be accepted for return.
To Return or Exchange an item:
If you did not purchase directly from JLT Performance, please contact the seller.
If you purchased directly from JLT Performance, please follow the steps below:
- Call 757-335-1940 or e-mail info@JLTtruecoldair.com to obtain a return authorization number (RA#).
- Box the item(s) securely. Enclose a copy of the invoice plus all original packaging and accessories. The RA# must be written on the outside of the box being returned.
- Ship the package to JLT Performance Inc. Attn: Returns 1008 Executive Blvd. Chesapeake, VA 23320. After complete inspection of returned items, we will issue a refund to the original credit card or PayPal account for the amount paid for the item(s) minus applicable restocking fee and the sales tax, if applicable. Please allow 10 to 15 business days for the refund to appear in your account. Shipping charges are not refundable, and shipping will be charged for the new item(s) sent. Do not return any items C.O.D. We will not accept them.
Special & Custom Order Items:
If an error was made on our part with your order, we will fix it as quick as possible at no charge to you. If an error was made on your part, unfortunately we cannot issue a refund since we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order. Problems with Your Order Shortages: Please inspect the contents of the shipment immediately. You may receive more than one shipment when you place an order with multiple items. You will not incur additional shipping charges for the split shipment. If an item is missing, please contact us within 48 hours of receipt.
An Item Is Damaged or Defective:
Please call us immediately at 757-335-1940. Please leave package in the condition you received it. Do not throw away box or any packing material. This will speed up the claim process if the damaged occurred during shipping.
Orders will ship within 5 business days from the order date unless notified otherwise. If we are out of stock of an item, we will notify the customer and provide an approximate ship date. You will have the option at that time to wait for the item or cancel your order.
Standard Shipping within Continental US:
Generally, orders 3 lbs or over going to addresses within the Continental US will ship via UPS Ground Service (see UPS Ground Service map below for approximate transit times). Orders 2 lbs or less usually ship via USPS First Class or Priority Mail. Please allow up to 6 business days (not including the day it shipped) for your order to arrive.
UPS Ground Service Transit MAP:
Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.
Shipping outside the Continental US:
All orders going to addresses outside the Continental US will ship via USPS Priority International Mail. Restrictions apply to some destinations. Additional shipping fees may apply which you will be notified of prior to shipping. Please allow 6-14 days for your shipment to arrive. We also ship UPS Standard delivery to Canada. Please contact us if you are interested in this option.
We will be happy to provide a quote for expedited shipping. Please contact us and provide the shipping address, items to ship, and desired receipt date.